Buying medicines online
How do I look for the medicine I want?
We have worked hard to make sure that our website is as easy to use as possible. Use the search function on our homepage if you know the name of the product you want to find. If you don’t, it’s easy to search by the time of day or the condition you want to treat. You can also click “Shop by Condition” in the top navigation bar to see an A-Z list of all the medicines we can sell online and the health problems we can treat.
If you still need help, just call us or send us an email, and we’ll be glad to help.
How can I check the status of my order?
You can always see how your order is going by logging into your account and looking at “My Latest Order.”
Every step of your order will be sent to you by email. After you pay, you’ll get an email confirming your order. We will also send you an email when your order has been sent out. We try to do this on the same or next business day.
Will I get an order confirmation?
Yes, you will get an email confirming your order.
What ways of payment do you take?
We accept American Express and most other major credit and debit cards through our website. But for the time being, we offer COD as a service to our customers.
Can I save my payment details for faster re-ordering?
Yes, after you finish your order, you will be able to save your card information. This means that you can check out quickly by choosing the card you’ve already saved and confirming the CV2 number (the three digits on the signature strip of your card). Barclaycard, one of the largest payment processing companies in the world, stores your card information safely. They use the highest levels of security and encryption to keep your information safe.
When will you charge my card?
When you confirm your order, we’ll tell your bank to send us the amount of your order. We won’t charge your card right now, but your bank may not let you spend this money until we update the status of your order. Your card will be charged when your order is sent out. If our medical team decides that we can’t make a supply of medication for any reason, we will cancel the authorization on your card and you won’t be charged.
What are the typical dates that products sold in stores go bad?
We use a system to make sure you get products with the longest expiration dates possible. We always try to make sure that this lasts at least six months.
Why must I answer questions in order to buy some medicines?
Some of the drugs we sell are called “Pharmacy” or “Prescription-Only” drugs by the law. “Pharmacy” medicines can only be sold in a registered pharmacy where a pharmacist is in charge. “Prescription-only” medicines can only be given to you if you have a valid prescription. We ask you standard questions about your health to make sure that any treatment we give you is safe and will work.
Can I order by telephone?
The consultation form has to be filled out online, which is too bad.
Can I order for someone else?
Patients must fill out consultations for medicines they need to take. A prescription must be written for a specific patient who has already had a consultation and given their name. This is needed for us to work safely and within the law. Pharmacy medicines can be ordered for other people, like family members, but we encourage the patient to go through the consultation process as much as possible.
Can I order again?
Yes, you can order your medicine more than once. If you’re ordering the same medicines again and nothing has changed since the last time, the process goes much faster than during your first visit. Repeat orders of medicines can be made by logging in to your account (in the top right corner of every page) and choosing the medicine you need from the list.
Can I order drugs that aren’t on the list?
At the moment, we can only give you the medicines listed on our website. This is to make sure that the prescriptions we give to our patients are safe. We are always trying to improve and add to our service, so keep an eye out for new terms and services.
We can fill any requests for medicines that your doctor has written out on an NHS or private prescription. Please see our prescriptions page for more details.
Why has the doctor sent me a message?
Sometimes, doctors need more information to make sure that the medicine they’re giving you is safe and will help you. Any extra information you give is only used to help treat your condition and is kept secret. If you don’t give the information needed within 5 business days, your order will be cancelled and you’ll get a refund.
Why has my order been declined?
If your order was turned down, it’s usually because our doctors think the medicine wouldn’t be good for you because of a medical reason. This usually means that you need to see your doctor or another health care professional to find out more.
You will get a message from our doctors explaining any decisions they made about your consultation, a suggestion for where to get treatment (if needed), and a full refund.
Returns & Cancellations
Please see our ‘Returns Policy’ for more details.
Can I send back the products I’ve bought?
Yes, as stated in our “Returns Policy,” you can send us back any non-medical products that are still in good shape and haven’t been used. We’re sorry, but we can’t take back medicines or medical products because they can’t be used again once they leave the pharmacy.
How do I send the medicines back?
If you want to return something that isn’t medicine, you should read our “Returns Policy.”
Can I stop the order?
You can cancel an order at any time before you get an email telling you that the item has been sent. You can do this by calling +1-646-513-8599 or sending an email to support@aonlinepharmacy.com, If you got an email saying that your package was sent, please contact us and we will try to help.
How long will it take to receive a refund
Once your refund has been approved and any unreturned items have been received, you’ll get your money back through the same method you used to pay. This usually takes 3–4 business days.
Security, Privacy & legality
For more information, please look at our “Privacy and Security Policy.”
Is this a legal service?
Yes, this service is regulated by a number of groups to make sure that the care you get meets UK standards. See our “About Us” page for more information.
How do I know if the medicine is real?
We are a online based pharmacy that is registered and regulated. We get all of our medicines from the same wholesalers as your local pharmacy. We will always give you exactly what you ask for, and we won’t give you generic medicines unless you ask us to.
The NHS has also given us a licence to deliver NHS prescriptions in the UK.
Why do you need to know everything?
When we ask for personal information or your medical history, it’s to make sure that everything we send you is safe and right for you. This is the same information that would be needed to check a medicine sale or prescription at a regular pharmacy or GP office. If you use our Online Doctor, you will need to provide the same information.
Are my payment information and personal details safe?
All information, including personal, medical, and payment information, is encrypted with 256 bits before it is sent. Our servers are always being checked, and they are protected by firewalls and the latest security updates that can’t be accessed directly from the Internet. Barclaycard, one of the biggest payment processors in the world, handles and stores your payment information to keep it safe. Check out our “Privacy and Security Policy” to learn more.
Does your site use cookies?
Yes, we only use cookies when they help us make our site better for you as a customer. For more information, please look at our “Cookie Policy.”
Why do you perform identity checks?
Healthcare providers are required by law to make sure they know who their patients are. Just like you have to show your ID to your doctor when you first sign up with them, we have to check our patients’ IDs when they first sign up with us. Our “Privacy and Security Policy” has more information about ID checks.
Delivery
For more information, please look at our “Delivery Information” page.
When will I get my order?
We try to ship all orders made Monday through Friday by 3 p.m. the same day. If you place an order outside of these times, it will be sent out the next business day.
All deliveries are made Monday through Saturday by USPS, Royal Mail, DPD, or Yodel.
Where do you deliver?
At the moment, we send packages to all the states in the United States and the United Kingdom postcodes. Some rural postcodes might take a little longer to deliver to.
Can I track my order?
We use tracked services for all of our deliveries. When your treatment is sent out, we’ll send you an email with tracking information and an estimate of when it will arrive. You can also find this information in your account after you place an order.
What should I do if I haven’t gotten my order?
Most of the time, delivery happens very quickly after you send your dispatch email. You can check the tracking information for your package at any time after it has been sent by logging into your account.
Unfortunately, packages can sometimes get lost in the delivery system. If you haven’t received your delivery after 10 days, please contact us and we’ll do everything we can to help.
How will my order be delivered?
All of the packaging is discreet and unmarked, so it can be sent anywhere you want (home, work or a neighbour). On the day of delivery, the courier will usually let you know when your package will arrive.
Account
How do I make a profile?
Whenever you do an online consultation, you will be asked to sign up and create an account.
Can more than one person sign up with the same email address or account?
Unfortunately, because the information could be sensitive, each customer can only have one account. To sign up for our website, each person will need their own email address.
Can I have more than one account with the same email address?
Each account needs a different email address. Your account information will be sent to you by email, which keeps patient privacy safe. Each account can only be linked to one email address. There are many free email services online, like Gmail and Hotmail, that make it easy to set up an account.
Can my account information be changed?
Yes, you can change your billing and shipping addresses, payment methods, medical information, and account settings at any time by logging into your account. If you need to change information that you can’t change yourself, call us at +1-646-513-8599, and we’ll make the changes to your account.